Privacy Policy

Last updated: February 2026

ShopBipe ("we", "us", "our") operates the Customer Insights application for Shopify. This privacy policy explains how we collect, use, and protect information when you use our app.

1. Information We Access

Our app accesses the following data from your Shopify store through Shopify's Admin API:

• Customer names, email addresses, and phone numbers
• Customer order history, including order totals and dates
• Customer tags and account creation dates

This data is accessed in real-time when your POS staff searches for a customer. We use Shopify's Direct API Access, which means data flows directly between Shopify and your POS device.

2. Data Storage

We do not store, copy, or retain any of your customer data on our servers. All data is fetched directly from Shopify's API at the moment it is requested and is only displayed temporarily on the POS device. When the extension is closed, no data persists.

3. Data Sharing

We do not sell, share, or transfer your customer data to any third parties. Your data stays between Shopify and your POS device.

4. Data Protection

All communication between the app and Shopify's API uses encrypted HTTPS connections. We rely on Shopify's built-in authentication and authorization to ensure only authorized staff can access customer data.

5. Permissions

Our app requires the following Shopify access scopes:

• read_customers — to search and display customer information
• read_orders — to display order history and calculate spending statistics

We request only the minimum permissions necessary for the app to function. We do not request write access to any data.

6. GDPR Compliance

We comply with the General Data Protection Regulation (GDPR) and Shopify's data protection requirements. Since we do not store any customer data, data deletion requests are automatically fulfilled — there is no data to delete.

We support the following Shopify mandatory webhooks:

• Customer data request
• Customer data erasure
• Shop data erasure

7. Cookies and Tracking

Our app does not use cookies, analytics, or any tracking mechanisms.

8. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.

9. Contact Us

If you have any questions about this privacy policy or our data practices, please contact us at:

[email protected]